Returns & Refunds Policy
At Aku Woodpanel, we want you to be completely satisfied with your home transformation, which is why we offer a 30-day return window for all unused panels in their original packaging. Please ensure your items are securely packed to prevent damage during the return transit.
Initiate Your Request
Contact our customer support team with your order number and the specific quantity of wood panels you wish to return.
Prepare the Shipment
Carefully repack the panels in their original protective boxing to ensure they remain in resalable condition during transport.
Schedule a Pickup
Once approved, we will provide a return shipping label or arrange for a specialized courier to collect the panels from your location.
Receive Your Refund
After our warehouse inspects the returned panels for quality, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing